“Our neighbor (living below) had a small-scale bedbug problem in his apartment. I was worried that the bugs might have made their way to my one bedroom apartment. I hired BB Mutts to inspect my flat. Their scientific and methodical apporach to bed bug detection (using canine detection) have put me at ease and helped allay my fears (luckily it turned out my apartment was clear). They also did a great job at educating me about the natural behavior and instincts of these insects and in recommending a passive monitor for early detection, all of which helped reduce my anxieties . The handlers (Ken and Sheree) were friendly (the dog, Loola Loo, too) and proactive (not to mention they took their time to answer all my questions). I highly recommend their professional services (very reasonably priced given the high quality).”

“When we first discovered we had bed bugs it brought a huge amount of stress to the lives of everyone in our home. We did not know what to do, what not to do, and we spent a lot of time researching different companies and treatment methods. Since bed bugs are masters at hiding it is hard to detect them with a visual inspection alone. We started looking at options for canine inspections as they are able to detect with a high level of accuracy. I spoke with many people about bed bugs and when I first spoke with Sheree from Bed Bug Mutts I felt like she knew what she was talking about. She spent at least 20 minutes on the phone with me giving me a lot of helpful information. When we asked her team to come do an inspection of our home we were impressed with the level of knowledge they had, their professionalism, and ability to make us feel empowered with the information that they shared about how we could manage our infestation. They did a very thorough inspection. In my opinion Sheree and her team are the leaders of how to understand and deal with a bed bug infestation and I wish she was the first person I called. I would highly recommend Bed Bug Mutts to anyone or any company that find out they have new unwanted room mates called bed bugs. Thank you Bed Bug Mutts from the bottom of our hearts!”

“When we first discovered we had bed bugs it brought a huge amount of stress to the lives of everyone in our home. We did not know what to do, what not to do, and we spent a lot of time researching different companies and treatment methods. Since bed bugs are masters at hiding it is hard to detect them with a visual inspection alone. We started looking at options for canine inspections as they are able to detect with a high level of accuracy. I spoke with many people about bed bugs and when I first spoke with Sheree from Bed Bug Mutts I felt like she knew what she was talking about. She spent at least 20 minutes on the phone with me giving me a lot of helpful information. When we asked her team to come do an inspection of our home we were impressed with the level of knowledge they had, their professionalism, and ability to make us feel empowered with the information that they shared about how we could manage our infestation. They did a very thorough inspection. In my opinion Sheree and her team are the leaders of how to understand and deal with a bed bug infestation and I wish she was the first person I called. I would highly recommend Bed Bug Mutts to anyone or any company that find out they have new unwanted room mates called bed bugs. Thank you Bed Bug Mutts from the bottom of our hearts!”

“Hi Ken and Sheree,

Thank you for your thorough comments. I will definitely recommend you to my friends and family regarding bed bug products. It’s interesting that when I went out for dinner tonight with my friend, I met someone new from the Lower Mainland. When my friend asked me about my bed bug issue, this new person jumped in and said that her sister also experienced bedbugs two years ago. I mentioned to her of your service should she had concerns about bedbugs in the future.

Thank you for your thorough response. I am very happy with the BB Passive Alert and have just installed it. I will continue with my journey on finding a better bedframe...Thank you!”

“Thanks sheree. You and lula loo were so awesome. I can now leave the city and move knowing I won’t be taking anything with me. My mind is at ease. ”

“Your interpreation of her [Loola Loo] curiosity lined up perfectly as your analysis of the north wall was correct. Guess what crawled out of that wall last night - a mouse...You have a very good understanding of your dog.”

“Hi Sheree and Ken, I also wanted to extend my sincere gratitude for being so willing and kind to share your knowledge with not only myself, other in the XX XXXXXX family, as well as my sister (who called you from Toronto!). I know you put my mind at ease with your expert advice and impressed me so much that I was convinced there was no one in Toronto as that was as good as you. So I appreciate you taking a call from my frantic sister and offering your guidance. I can see now first hand, and through my sister’s experience, how BB’s can be a very unsettling and upsetting event to go through.

I will continue to mention your names and recommend your business to everyone I know. You have certainly earned this reputation and I feel lucky that P. referred you to me as well.”

“I wish to Thank you very much for the conversation yesterday, as it has eased my mind a lot.”

“Hi Sheree, Did I mention that you and your husband are lifesavers?? Although I’m still exhausted from not sleeping at all the night before last, I slept like a baby last night. Thanks again for all your advice”

“I was bit by bedbugs while on holiday in Australia. Upon arriving back to Canada, I was very concerned that I may have brought bedbugs back with me. Bed Bug Mutts came to my house and confirmed that there were no bedbugs in my house, providing me with much needed peace of mind. I was very impressed by how thorough, knowledgeable and friendly Ken was during my home inspection. I can now sleep more soundly knowing that I am bedbug free. I highly recommend this company to anyone who has bed bug concerns.”

“Hi Ken,

We just wanted to follow up, as promised, after your visit last month. After learning we didn’t have bedbugs (thanks to the lovely Loola Loo), we spent a few weeks looking for the cause of the bites on myself and the kids. Finally I found a flea on our dog Milo, followed by 2 more on D. (!!) within the next couple of weeks. I think we can cautiously say that we seem to have our flea problem under control now - new mattress covers, a new top-of-the-line vacuum cleaner and countless cleaning frenzies later!

We would like to thank you so much for putting our minds at ease after your inspection. As you may remember, I was decidedly sceptical regarding the results of the inspection that night. However the next day I woke up feeling relieved and ready to solve this itchy mystery once and for all. We really appreciate how quickly you responded to our initial anxious request, visiting us outside of regular operating hours, and how professional and helpful you were, before and after the inspection. We absolutely would recommend your services to anyone in similar circumstances.

Many thanks to you and Loola Loo!!”

“Hey Ken,

Thanks so much for all your time and help! Very informative.”

“To Whom It May Concern,

I used the services of Ken Hando (handler) and Loola Loo (canine) of Bed Bug Mutts, in January 2012, for purposes of detecting bed bugs. I chose Bed Bug Mutts because they are independent of companies providing treatment for bed bugs. This gave me peace of mind that all the pests and all eggs were truly gone prior to the end of the time period which was guaranteed by the treatment company.

The high quality of the regular ongoing training which Loola Loo receives is very apparent when she works under the expert handling of Ken Hando. The team performed absolutely exhaustive searches in their quest for bed bugs and/or eggs. Loola Loo is very focused on her work. She is an amazing dog in all respects, even when compared to other working dogs.

Ken Hando also willingly provided a wealth of knowledge on bed bugs and their treatment. When one is suffering from a bed bug infestation it is truly appreciated to work with a nice person such as Ken.

I highly recommend the services of Ken Hando and Loola Loo of Bed Bug Mutts.”